Last updated: March 2026
O-Pain (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website at o-pain.com.
Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, and phone number (when you place an order or contact us)
- Billing and shipping address
- Payment information (processed securely via our payment provider — we do not store card details)
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on site
- Referral source (how you found our website)
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to customer enquiries
- To improve our website and products
- To send promotional emails (only if you opt in)
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Shipping providers — to deliver your order
- Payment processors — to handle transactions securely
- Analytics services — to understand website performance (data is anonymised)
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect website functionality.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at support@o-pain.com.
Data Security
We take reasonable precautions to protect your data. Our website uses SSL encryption (HTTPS). Payment data is handled by PCI-compliant processors and is never stored on our servers.
Data Retention
We retain your order and account information for up to 7 years for legal and accounting purposes. You may request deletion of your data at any time, subject to any legal obligations we must meet.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.
Contact Us
For any privacy-related questions or requests:
Email: support@o-pain.com